Responsible Gaming
Gaming Should Be Entertainment
At Abbey Rock, we believe that online pokies and casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it with a responsible mindset and always gamble within your means.
Remember: the house always has a mathematical advantage. Only spend what you can afford to lose, and never chase losses.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gaming and pokies. Abbey Rock is committed to preventing underage gambling and verifying the age and identity of all users in accordance with Australian law.
If you are under 18, you are not permitted to use our services. We take this responsibility seriously.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more money or time gambling than intended
- Feeling the need to gamble with increasing amounts to achieve the same excitement
- Repeatedly trying to cut back or stop gambling without success
- Gambling to escape problems, stress, anxiety, or depression
- Chasing losses by gambling more to try to recover lost money
- Hiding gambling activity or lying to friends and family about how much you gamble
- Jeopardising relationships, education, or career due to gambling
- Borrowing money to gamble or pay gambling debts
- Experiencing physical symptoms like stress, insomnia, or anxiety related to gambling
- Feeling restless or irritable when trying to reduce gambling
If you identify with any of these signs, please reach out for support.
Self-Help Tools & Limits
Abbey Rock provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit. Once reached, you cannot deposit further until the period resets.
- Loss Limits: Set a limit on the maximum amount you're willing to lose in a specified time period.
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent.
- Time-Out: Take a temporary break from gaming by self-excluding for a set period (hours, days, or weeks).
- Self-Exclusion: Permanently close your account if you feel you cannot control your gambling.
Contact our customer support team to activate any of these tools on your Abbey Rock account.
Support & Help Resources
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online – Free counselling and support service for Australians
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call) - Gambler's Help – State-based support services across Australia
www.gamblershelp.com.au
International Resources
- GamCare (UK) – Support and information for problem gamblers
www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
www.gamstop.co.uk - National Council on Problem Gambling (USA)
www.ncpgambling.org - Responsible Gambling Council (Canada)
www.responsiblegambling.org
If You Need Help, Please Reach Out
Problem gambling is treatable. If you're experiencing difficulties with your gaming, please don't suffer in silence. Support is available, confidential, and free.
Contact Gambling Help Online today on 1800 858 858 or visit www.gamblinghelponline.org.au
Abbey Rock is committed to responsible gaming and player safety. We support all Australian gambling regulations and promote a safe gaming environment.